Among other things, 2020 has resulted in schools being shut down, masks becoming mandatory, races being cancelled, and an all out change from everything that was previously normal. Apparently this year would not be complete without an attack on our ability to showcase our Garmin data.
Yesterday morning, athletes began noticing a problem with uploading data from our Garmin devices. While our watches recorded the mileage, that data was not being uploaded to sites like Strava, and of course, all of our social media outlets.
“We are currently experiencing an outage that affects Garmin.com and Garmin Connect,” the company said on its Twitter accounts and website. “This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience.”
Apparently, FlyGarmin, the company’s navigational support service for pilots, was also hit by the outage, which down took the service’s website and mobile app.
Garmin’s Connect platform, its website, support lines, online chat and email all went down on Thursday. The company’s last Twitter update was posted at 1:35pm.
Today, all reports are pointing to the allegation that the company’s system was taken down by a major ransomware attack. Garmin has yet to confirm this but multiple news outlets are reporting the incident, citing a leaked internal memo.
“Smartwatch maker Garmin’s website, app, and call centers are down after it was reportedly the victim of a ransomware attack. ZDNet reported that the company shut down these services to deal with a ransomware attack, saying that it could be a strain of ransomware known as WastedLocker.” – Business Insider
“Garmin has not officially confirmed ransomware as the source of the problem, but a leaked internal memo published by iThome identifies it as such. The attack has wider implications than those felt by runners unable to upload their latest 5k times too. FlyGarmin is down. It’s a website for pilots, to simplify the collation of navigation charts and other information. Garmin’s Avionics division produces flight displays and other instruments for planes.” – Forbes
***We will continue to reach out to Garmin for a statement and monitor this story for updates, and for information on how this breach may impact you. We realize the amount of personal data that is shared with Garmin in order for the devices to properly used and will be monitoring this story as it develops.